BoardwalkDesk Terms of Service

Solutions Group Unlimited, LLC · Last updated November 10, 2026

These terms cover your use of BoardwalkDesk, the hosted customer service desk at boardwalkdesk.com, provided by Solutions Group Unlimited, LLC ("SGU", "we", "us"). By creating a desk, signing in or raising a ticket you accept them. If you accept them for a company, you confirm that you may do so for it, and "you" means that company.

1. The service

BoardwalkDesk lets a team (the "desk owner") give its customers a place to raise and follow tickets, while the team works them as work items in its own Azure DevOps project. A desk needs an Azure DevOps organization and a Microsoft work account. We may improve, change or remove features; we will not remove a core feature of a paid plan during the period you have paid for.

2. Accounts and access

Desk owners decide who their desk admins are, whether anyone may sign up as a customer, and whether customers from the same company can see each other's tickets. You are responsible for those settings and for what your admins do.
Customers sign in with a one-time code sent to their email address. Keep your mailbox secure; anyone who can read it can sign in as you.
Tell us at once at the address below if you think someone has used your account without permission.

3. Trial and plans

A new desk starts with a free 14-day trial; no card is needed. When the trial ends, the desk stops accepting new tickets unless it is on a paid plan; existing tickets stay readable. Plans are per desk and billed monthly or annually in advance through Stripe, at the price shown when you subscribe, and renew until you cancel. We will never charge you without your agreement, given at checkout or when you confirm a plan change.

Payments are not refunded. You can cancel at any time under Manage billing: cancelling stops further billing, and the desk stays on its paid plan until the end of the period you have paid for. The one exception is an annual plan that is cancelled early (email us to ask for it; see Contact below): the months used, the current month included, are charged at that plan's monthly price, the rest of the annual payment (if any) is refunded, and the desk's paid plan ends at the end of that month.

A desk's admins can switch it to another plan or billing interval on the desk's Billing page. An upgrade is charged the prorated difference for the rest of the current period at once. For a downgrade, the unused part of the period becomes a credit that is used for your next invoices; that credit stays a credit and is not paid out as a refund. Changing between monthly and annual billing starts a new billing period on the day of the change.

Each plan allows a number of customers per desk. A desk at its plan's limit accepts no new customer sign-ups until it moves to a larger plan; existing customers keep working. A desk cannot subscribe to, or move down to, a plan that allows fewer customers than it has. Team members (agents) are always free.

4. Your data

The tickets, comments and attachments on your desk are yours. They are stored in your Azure DevOps project, and you give us permission to read, display and update them only to provide the service to you.
For that content we act on your behalf. You are responsible for having the right to collect it, for telling your customers how you use it, and for how long you keep it in Azure DevOps.
How we handle personal information is described in the Privacy Policy.

5. Microsoft services

BoardwalkDesk depends on Microsoft Entra ID and Azure DevOps. Your use of them is governed by your agreements with Microsoft, and we are not responsible for their availability or for changes Microsoft makes to them. Disconnecting Azure DevOps in your desk's settings ends our access to your project.

6. Acceptable use

You may not use BoardwalkDesk to:

break the law, or send content that is unlawful, infringing, harassing or abusive;
send spam or malware, or upload files meant to harm others;
try to reach another desk's data, get around sign-in or access rules, or probe, scan or load-test the service without our written permission;
resell or provide the service to others without an agreement with us.

7. Availability and support

We work to keep BoardwalkDesk available, but we do not guarantee uninterrupted service unless we agree on it in writing. We may take it offline briefly for maintenance. For help, email the address below.

8. Ending or suspending

You may stop using BoardwalkDesk at any time. To close a desk, email us; we then delete its BoardwalkDesk records as described in the Privacy Policy. Your work items stay in your Azure DevOps project.
We may suspend or close a desk that breaks these terms, is not paid for, or puts the service or other users at risk. Where we reasonably can, we will warn you first and give you time to fix the problem.

9. No warranty

BoardwalkDesk is provided "as is". To the extent the law allows, SGU gives no warranties, including of merchantability, fitness for a particular purpose and non-infringement.

10. Limit of liability

To the extent the law allows, SGU is not liable for indirect, incidental, special or consequential damages, or for lost profits or data, and SGU's total liability to you for BoardwalkDesk, for all claims together and however they arise, is US$0.

11. Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. If a part of these terms cannot be enforced, the rest stays in force. These terms are the entire agreement about BoardwalkDesk unless we sign a separate agreement with you.

12. Changes to these terms

If we change these terms we will update the date at the top of this page. For a paid plan, a change applies from your next renewal.

Contact

Solutions Group Unlimited, LLC
Email: support@solutionsgroupunlimited.com